Support

Send Safely Security

We take your privacy seriously. Regular email isn't the most secure way to share personal information because:

  • Messages can pass through multiple networks

  • Emails can be stored on various servers

  • Your information could be vulnerable to unauthorized access

What is Sensitive Personal Information?

This includes any details that could identify you, such as:

  • Social Security numbers

  • Tax ID numbers

  • Addresses

  • Phone numbers

  • Credit card information

  • Birth dates

  • Government IDs

  • Health information

How We Protect Your Data

To keep your information safe, we use SendSafely, a secure messaging service that:

  • Encrypts the message before it's sent

  • Ensures only the intended recipient can access the message

  • Works automatically - you don't need to install anything

  • Provides end-to-end encryption

When we need to solicit sensitive personal information from you:

  1. You'll receive a secure message through SendSafely to use to upload the requested information securely

  2. Your information stays encrypted throughout the entire process

  3. It's simple and easy to use - no special software needed

Remember: We'll never ask you to send sensitive personal information through regular email. We're committed to protecting your privacy while making it easy to communicate with us securely.