If you receive a “Something’s wrong” message during a Tap to Pay sale, confirm the following:

• Your device is supported: Tap to Pay is currently available on iPhone Xs and above

• Your device software is up-to-date: To update to the latest version, go to Settings > General > Software Update. Then tap Download & Install

• Your passcode is set up:  Learn more about using a passcode with your Apple device

• You’re signed into the correct Apple Account:  Learn more about signing into your Apple Account

• Your internet connection is stable: A weak or unstable WiFi or internet connection can cause payments to fail 

If you’ve checked the above and the message still appears, make sure:

• The payment amount entered will not exceed your account or payment limits

• You remain on the Tap to Pay screen until the transaction completes

• You’re not on a phone call while using Tap to Pay

Still need help? Reach out to us, and a member of our team will assist you as soon as possible.