Dispute a Peer-to-Peer Payment
Want to know what happens to your peer-to-peer (P2P) dispute after submission and how to stay updated on how we are handling your case? If you need help disputing a payment, read this to find out more.
How do I file a dispute?
To file a dispute for a P2P transaction in-app:
Select the profile icon and choose Support
Choose Payments > Report an Issue
Select Report an Issue
If you have trouble with the form, you can call our Support team at 1 (800) 969-1940, available daily, from 9AM - 7PM EST, if you prefer to file a dispute over the phone.
When can I dispute a transaction?
Transactions should be disputed within 60 days of you receiving the monthly statement on which the transaction appears. Refer to the Cash App terms of service for more information. Monthly statements are made available in your app at the start of each month, and you will receive a notification soon after it is made available. You can read more about viewing your monthly statement here.
How do I check the status of a dispute?
You will receive an in-app notification, email, and an updated status in the dispute details in your Cash App when we have an update on your dispute. You can view that information in your Cash App by following these steps:
Go to the Activity icon
Select the payment being disputed
Investigation timeline
Once you submit a dispute, our team will investigate your claim and reach out with an update via email and a notification in the app within 10 business days. If we are unable to complete the investigation within 10 business days, we will provide a provisional credit to your account at that time while the investigation continues. The complete investigation may take up to 45 days.
When we complete our investigation, we will notify you of the results via email and a notification in your app. Please note that provisional credits are only issued for eligible disputes and do not include disputes concerning goods and services not received or not as described, and the investigation into these claims may take longer. Please see our Terms of Service for more information.