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My Offer is Missing

If you applied an offer to a purchase but didn’t receive a discount, you can submit the payment for review. Please keep in mind that offers cannot be applied to Cash App Pay transactions at this time. If you want to submit a payment for review, here’s how:

  1. Tap the Activity tab on your Cash App home screen
  2. Select the payment in question
  3. Tap …
  4. Select Missing Offer
  5. On the next screen tap Submit for Review

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