Cash App is committed to providing you the best services at all times. In the unlikely situation you are dissatisfied, please contact us as soon as possible.

How to Make a Complaint to Cash App

Reach out to Cash App Support through the most convenient channel for you. For more information on how to contact us, see Cash Support.

• Once your complaint is submitted and/or identified by a member of our Support team, we will work to resolve your issue as quickly as possible. 

• Depending on the type of complaint, and whether further escalation to a specialized team is required, we may reach out to you for more information.

• In complex situations where further investigation is necessary, we will complete a review and send a written response addressing your complaint as soon as possible – this timeline may vary based on the type of complaint. 

How to Make a Complaint to the CFPB

Online
https://www.consumerfinance.gov/complaint/

Phone
Call (855) 411-2372
Available Monday–Friday, 8AM–8PM ET

Mail
Consumer Financial Protection Bureau
P.O. Box 27170
Washington, DC 20038

How to Make a Complaint to the NYDFS

If you live in the state of New York, you may also direct unresolved Bitcoin-related complaints to the New York Department of Financial Services (NYDFS).

Online
https://www.dfs.ny.gov/complaint

Phone
Call 1-877-BANK-NYS (1-877-226-5697) 

Mail
Consumer Assistance Unit NYS 
Department of Financial Services 
One Commerce Plaza 
Albany, NY 12257