Staying Safe and Avoiding Scams with Cash App
Cash App wants you to avoid scams and help keep your funds safe. Here, you’ll learn some tips on how to recognize scams, report phishing attempts, and keep your account secure. Keep in mind that Cash App to Cash App payments are instant and usually can’t be canceled. So remember -- if something sounds too good to be true (like free money in exchange for a small payment), it’s likely a scam.
How to Recognize and Avoid Scams to Keep Your Money Safe
When using Cash App to send money, we strongly recommend that you:
- Only send payments to people who you trust
- Verify and double-check all recipient information before sending any payment to confirm you are sending money to the correct person
- Check the other person's profile to help determine if it is the correct person
- Don’t send money to someone promising something in the future (like free money in return, for example)
Common questions about scams and fraudsters:
Q: What can I do if I get scammed on Cash App?
A: Report a potential scam payment by following these steps:
- Tap the profile icon in the top right corner
- Tap Support
- Select Report a Payment Issue
- Select the payment and follow the prompts
If the scam is associated with a potential scam account instead of a specific payment, report and block a potential scam account by following these steps:
- Launch the Cash App and tap on a Customer Avatar to view a profile. You can also search for a profile by entering a Name, $Cashtag, Phone Number or Email
- Scroll to the bottom of the profile and tap on ‘Report’ or ‘Block’
- Select one of the options and follow next steps
Additionally, you can reach out to our Cash Support team through your app over over the phone by calling 1 (800) 969-1940.
Q: Does Cash App have customer service phone support?
A: The best way to contact Cash App Support is through your app. Tap the profile icon on your Cash App home screen, select Support, and navigate to the issue.
For more ways to reach out including Cash App Support's verified phone number, check out Contact Cash App Support here.
Q: Is it safe to send money to people I don't know?
A: Only send payments to people who you trust. Cash App to Cash App payments are instant and usually can’t be canceled. To be sure, check your activity feed to see if the payment receipt is displaying a cancel option. For more information , see https://cash.app/help/us/en-us/3051.
Q: Will Cash App Support ask for personal or account information?
A: Cash Support may ask for certain account details to verify we’re assisting the right person. We use encrypted forms through Sprinklr and SendSafely to securely collect information, which can include things such as your legal name, email, phone, or the last 3-4 digits of a linked bank account or card.
Do not provide anyone with personal information like your Cash App PIN or sign-in code. Cash Support will never ask you to provide your sign-in code, PIN, or other sensitive information like your ful bank account information. Cash Support will never require you to send a payment, make a purchase, download any application for “remote access,” or complete a "test" transaction of any kind.
Q: Does Cash App give away free money?
A: The Cash App team holds periodic sweepstakes on our official Twitter account (https://twitter.com/CashApp) where Cash App customers can win money through Cash App. These sweepstakes never require participants to provide anyone with their sign-in code or PIN. We also never ask customers to send a payment, make a purchase, download any application for “remote access,” or complete a "test" transaction of any kind. All payments are sent from the verified Cash App account, displayed with a blue checkmark. Currently only US residents can participate in this program. For more information on Cash App Fridays, see https://cash.app/legal/us/en-us/supercashappfriday.
Q: Does Cash App have social media accounts?
A: Yes, Cash App has several official verified accounts with the following social media platforms:
Q: Can I dispute a purchase if I pay someone ahead of time?
A: Never pay someone who you don’t trust for something promised to you in the future (like a puppy from an upcoming litter or a lease on a new apartment). Most payments are instant and usually cannot be cancelled. For guidance on disputing a Cash Card purchase, please see https://cash.app/help/us/en-us/309115-cash-card-dispute-purchase. In general, if something sounds too good to be true (like free money in exchange for small payment), it’s likely a scam.
Avoid Fraudsters and Protect Yourself - Never Provide Anyone with Your Sensitive Information
Fraudsters often attempt to steal customer data and gain access to accounts by pretending to be a Cash App customer service representative. If someone claiming to be a Cash App service representative asks for your sign-in code or PIN, asks for you to send them money, or asks for personal information, it’s a fraudster.
No Cash App service representative will ever ask for your sign-in code over the phone, on social media, or through any other channel. Never give anyone your sign-in code. This unique code helps keep your account safe and secure from scammers and fraudsters.
No Cash App service representative will ever ask you to send a payment to any Cash App account. There is never a valid reason to send money to an account claiming to be Cash App or Cash App support. Additionally, scammers claiming to be service representatives from other companies may ask that you send money to another Cash App account. Do not do this - it is likely a scam.
No Cash App service representative will ever ask you to provide sensitive information like your full debit card number, your bank account information, or your Social Security Number. Never provide detailed personal information to anyone purporting to work for Cash App on any channel including the phone, email, social media, or text messages.
If you believe that you have fallen victim to a fraudulent phishing attempt or scam, please change your Cash App PIN immediately and then report the incident by contacting Cash App Support.
Common Types Of Scams:
Cash App strives to be a safe place for customers to send money instantly to those they know and trust. Please keep these best practices in mind before you send payments on Cash App to ensure your money is always safe and secure.
If someone is promising something that sounds too good to be true (e.g., a “hack” or free money in exchange for you sending them a payment first), then it is almost certainly a scam. Always be wary of individuals promising you anything. What scammers do, by and large, is promise you something, take your money, and then never deliver on what they promised. Here is a list of common scams to help you avoid them:
Cash Flipping and Clearance Fee Scams
Scammers will claim to have the ability to “flip” your money, promising to increase your money if you first send them funds (sometimes they call this a “clearance fee” or “account verification”). These scammers will accept your funds and then never send you anything in return. If someone is promising you free money in return for sending them a payment, it is a scam.
There are no legitimate businesses that are “flipping cash.” They are all likely scams.
Payment Claiming Scam
Sometimes scammers will ask you to “claim” a payment that you “deserve” by sending money to them. These payment-claiming attempts are always scams. Never send money to another person expecting a larger payment in return. Just like with Cash Flipping, if someone is promising you free money in return for sending them a payment, it is likely a scam.
Moreover, Cash App will never request funds from a customer for any reason. There is no such thing as “claiming” a payment by sending money to Cash App.
Puppy/Pet Deposit Scam
Scammers will claim to have an upcoming litter and request a deposit in order to secure one of the puppies or kittens. These scammers usually post fake photos, won’t communicate over the phone, and will offer to sell purebred, highly-sought-after animals at an extremely low price. Since Cash App cannot guarantee a refund if you don't receive what you pay for, it’s safer to send money over Cash App once you meet the buyer in-person and receive whatever has been promised to you.
Don’t send money to someone you don’t know who is promising to deliver you something at a later date. Always verify those you send money to and pay them after you receive that which you purchased.
Apartment / Home Rental Deposit Scam
Scammers often promise a good or service without ever providing proof that it actually exists . This includes promising to find you a cheap apartment, or offering an apartment at a much lower rate than normal, but requiring you to send them a deposit first (e.g., before touring the prospective rental).
Never send money to someone you don’t know who is promising to deliver you something at a later date - like an apartment rental. If you can’t verify who someone is or the legitimacy of what they are offering, it’s probably a scam.
Mistaken or Accidental Payment Received Scam
Scammers might send you a payment ‘by accident’ and ask for you to send the payment amount back to them. The amount you send them back is from your account funds. These scammers will dispute the payment with their bank or credit card after you’ve sent the funds back. This means they will be reimbursed by both you and their bank.
Never send money to someone you don’t know. Even if it seems to be an accident. Here’s what you can do:
- Refund the payment to the sender but do not create a new payment to send the person the amount. Here’s how to refund a payment
- Decline payment requests from people you don’t know
- If it happens again, you can block the sender or requester
- Take steps to secure your account
Avoid Fake & Fraudulent Cash App Service Representatives
Find out how to contact verified members of Cash App support here at Contact Cash App. There, you'll find instructions for how to reach out through your app to get help, and our official support phone number. Cash App Support is only available through these channels.
Cash App Support will never ask you to provide your sign-in code or PIN, and will never require you to send a payment, make a purchase, download any application for “remote access,” or complete a "test" transaction of any kind.
You likely won’t be able to recover funds lost if you give a third party access to your account by calling a fake number and providing sensitive information like your PIN or sign-in code.
If someone pretending to work for Cash App Support does any of the things above, they're probably a scammer trying to gain access to your account and steal your money. Should you encounter any of these situations, terminate communication immediately and contact us through one of our verified support channels at Contact Cash App.
Reporting Phishing Attempts
What is Phishing?
Phishing is an attempt by a fraudulent actor to collect personal and/or financial information through social media, email, phone, or text message. Victims of phishing scams are sometimes directed to enter their information into fake websites posing as real ones.
Verified emails from Cash App will always come from a @cash.app, @square.com, or @squareup.com address. If you have an open brokerage account you may receive emails from email@example.com, to learn more check here.
If you receive a suspicious social media message, email, text message, or phone call regarding Cash App, or see a phone number that you believe is illegitimate, please contact support through your app or at cash.app/help to report the incident. Cash App will investigate and take necessary actions.
To reiterate -- if something sounds too good to be true (like free money in exchange for a small payment), it’s likely a scam. Keep in mind that Cash App to Cash App payments are instant and usually can’t be canceled. Utilizing the above tips to recognize scams, report phishing attempts, and keep your account secure can minimize your scam risk and save you money.