Cash App Card Dispute Status and Lifecycle
Want to know what happens to your Cash App Card dispute after you file and how to stay updated on how we are handling your case? Read on to find out! If you need help disputing a card transaction, see here .
How do I check the status of a dispute?
You will receive an in-app notification, email, and an updated status in the dispute details in your Cash App when we have an update on your dispute. You can view that information in your Cash App by following these steps:
Go to the Activity icon
Select the Cash App Card transaction being disputed
Select the payment status for more dispute details
Investigation Timeline
Once you submit a dispute, our team will investigate your claim and reach out with an update via email and a notification in the app within 10 business days (14 calendar days). If we were unable to complete the investigation within 10 business days, we will provide a provisional credit to your account at that time while the investigation continues. The complete investigation may take up to 45 days. When it concludes, we will notify you of the result via email and a notification in your app. Please note that we do not issue provisional credits for disputes concerning goods and services not received or not as described, and the investigation into these claims may require up to 120 days for resolution.
How Do Provisional Credits Work?
A provisional credit is a temporary credit issued to your Cash App for the amount of the charge you are disputing. This credit will be available throughout the investigation and will be made permanent if we resolve the dispute in your favor.
You can spend your provisional credit like any other money in your Cash App. However, we will revoke your provisional credit at the end of the investigation if we find the charge was legitimate. This could result in a negative balance if there is not enough money in the account in the event the provisional credit is withdrawn, so we recommend approaching your provisional credit with caution.
How do I cancel a dispute?
To cancel a dispute, contact our support team through your app or by calling 1 (800) 969-1940. They will assist you throughout the process.