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Payment Canceled

Cash App monitors your account for anything that looks out of the ordinary. If a potentially fraudulent payment occurs, we cancel it to prevent you from being charged.

When this happens, your funds will instantly be returned to your Cash App balance or linked bank account. If not, they should be available within 1–3 business days, depending on your bank.

To reduce the risk of payment beings canceled:

  • Only link debit or credit cards that are in your name
  • Only send payments to or receive payments from people you know or reputable businesses
  • Confirm the recipient’s phone number or $Cashtag before sending a payment
  • Frequently use your Cash App to build up a healthy transaction history

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Contact us

  • Start a ChatOpen your mobile app to chat
  • Start a ChatOpen your mobile app to chat
  • Call us at (800)-969-1940Available M-F, 9am-7pm EST