If you noticed a Cash Card payment you did not authorize we recommend contacting the merchant immediately to cancel the pending transaction. Once canceled, it can take up to 10 business days for the Cash App to receive the refund. If you have any questions before the 10 days have passed please reach out directly to the merchant.
If you need to prevent further Cash Card transactions, report your Cash Card as stolen via the app:
- Tap Cash Card or the dollar amount at the top of the screen
- Tap the image of your Cash Card
- Tap Problem With Card
- Tap Card Stolen
- Enter your PIN to confirm ordering a replacement Cash Card