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Unauthorized Payment

If you noticed a Cash Card payment you did not authorize we recommend contacting the merchant immediately to cancel the pending transaction. Once canceled, it can take up to 10 business days for Cash App to receive the refund. If you have any questions before the 10 days have passed please reach out directly to the merchant.

If you need to prevent further Cash Card transactions, report your Cash Card as stolen via the app:

  1. Tap the Cash Card tab on your Cash App home screen
  2. Tap the image of your Cash Card
  3. Select Problem With Card
  4. Tap Card Stolen
  5. Confirm with your PIN or Touch ID

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