Your account may be associated with another phone number or email address belonging to you.

Follow these steps to merge your accounts:

  1. Tap the profile icon on your Cash App home screen
  2. Press Personal
  3. Add any missing email addresses or phone numbers

If you no longer have access to your old email address or phone number to receive your sign-in code, please follow these steps:

  1. Create a new account
  2. Tap the profile icon on your home screen
  3. Select Something Else
  4. Select Can't Access Account
  5. Tap Contact Support