The financial services industry has seen an increase in sophisticated social engineering attacks impersonating payment providers to steal from customers. These attacks involve scammers pretending to be financial institution employees to trick you into granting them access to your account or sending money. 

It’s important to be informed and vigilant to protect your money as scammers become more sophisticated. We're committed to helping protect your money and your information, and we're here to help if you have any concerns.

Scammers may contact you through email, text, phone calls, or social media, pretending to be Cash App. Understanding how to identify legitimate Cash App communication is your first line of defense against fraud.

You can reach Cash Support by calling 1 (800) 969-1940. This is the only phone number customers can call for Cash App Support. When you request a call back from Cash App, you will receive a call back from 1 (858) 227-4267 or 1 (415) 523-2287.

What is Social Engineering?

Social engineering is a type of scam where fraudsters manipulate people into sharing sensitive information or sending money. Think of it like a con artist who gains your trust by pretending to be someone you'd normally trust - like a Cash App employee, a friend, or even a family member. 

These scammers study how legitimate companies communicate and then mimic that style, using urgent scenarios, emotional pressure, or tempting offers to trick you into making quick decisions. Read about some of the common scams they attempt here.

They might know details about you, your account or Cash App that make them seem legitimate, but remember: no matter how convincing they seem, real Cash App employees will never ask you to send money, bitcoin or share your Social Security Number, full card numbers, or bank account numbers.

How Do I Protect Myself?

If you receive a suspicious social media message, email, text message, or phone call regarding Cash App, or see a phone number that you believe is illegitimate, please contact Support through your app or at cash.app/help to report the incident. Cash App will investigate and take necessary actions.

Verified emails from Cash App will always come from a @cash.app, @square.com, @surveys.squareup.com, or @squareup.com address. If you are a Cash App Investing customer and have an open brokerage account you may receive emails from support@drivewealth.com, to learn more check here. 

We may also occasionally communicate using our official social media accounts:

Instagram: @CashApp

X: @CashApp @CashSupport

Tiktok: @CashApp

Twitch: twitch.tv/CashApp

Reddit: u/CashAppAndi

Facebook: SquareCash

Remember: If you're ever unsure about a communication claiming to be from Cash App, the safest course of action is to close the text or email and contact us directly through your mobile app or at cash.app/help. Cash App employees will never ask you to send money, bitcoin or share your Social Security Number, full card numbers, or bank account numbers. We're committed to helping protect your money and your information, and we're here if you have any concerns.

Best Practices for Avoiding Common Scams

• Turn on notifications & enable Security Lock.

• Keep your information safe. Never provide sensitive information to anyone.

• Verify and double-check all recipient information before sending any payment to confirm you are sending money to the correct person.

• Check the other person's profile to help determine if it is the correct person.

• Don’t send money to someone promising something in the future.

• Don't send money to a love interest you haven't met in person.

• Check the actual phone numbers and email addresses of communications you receive - phishing scams often use spoofed email headers to trick you into thinking they are from a legitimate source.
  

For more information on avoiding scams and common questions about them, visit our article on Recognizing Scams.