Cash App Mobile Terms of Service

Last Updated: June 8, 2026

These Cash App Mobile Terms of Service (the "Cash App Mobile Terms") are a legal agreement between you and Block, Inc. (“the Company,” “Cash App”, "we," "our," or "us"), and govern your enrollment in and use of “Cash App Mobile,” a mobile phone plan offered through Cash App and Gigs Wireless LLC ("Gigs"), the carrier-of-record. Cash App is a financial platform which offers products and services offered by the Company.  Gigs is the licensed mobile virtual network operator and carrier of record for Cash App Mobile. Cash App acts as Gigs' disclosed billing agent and provides the in-app experience, billing, collections, marketing, and customer support for Cash App Mobile. 

These Cash App Mobile Terms supplement and incorporate by reference the Cash App Terms of Service (the "Cash App Terms") for matters involving Cash App's role in Cash App Mobile, including the agreements, notices, and disclosures linked within the Cash App Terms of Service. Defined terms will have the same meaning as those found in the Cash App Terms unless re-defined herein. If there is a conflict between these terms and other agreements with the Company as it relates to the Cash App Mobile service, these terms control.

By using Cash App Mobile, you also agree to Gigs' End User Service Agreement, including the Gigs Acceptable Use Policy, and the Gigs' Privacy Policy also applies to the underlying telecom service (collectively the “Gigs’ Terms”). Those Gigs Terms are between you and Gigs as carrier of record, not the Company, and do not replace these Cash App Mobile Terms. Cash App does not provide the underlying mobile telecommunications service.

We may modify these Cash App Mobile Terms, the agreements, disclosures, and policies listed above, or any aspect of Cash App Mobile, including plan details, pricing, and features, at any time and in our sole discretion. Where required by applicable law, we will provide you with the appropriate notice by email, in-app message, or other reasonable means. If you continue to use Cash App Mobile after any changes take effect, you agree to those changes. 

I. About Cash App Mobile

Cash App Mobile is a Cash App-branded mobile phone plan delivered through Gigs, the carrier of record, using an underlying wireless network. It gives you access to mobile voice, text, and data service in the United States, and to roaming voice, text, and data service as described at enrollment, in these Cash App Mobile Terms, and in Gigs' End User Service Agreement. Cash App Mobile does not support coverage in the U.S. Territories, including but not limited to Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, or the Northern Mariana Islands. Cash App Mobile also does not support international coverage outside the United States, Canada, and Mexico. 

At this time, combined usage in Canada and Mexico is limited to a total of 10GB of data, and a shared pool of 1,000 minutes or text messages (where each minute used or text sent reduces the remaining balance of both). Coverage limits may be changed, removed, or added at our, or Gigs’, discretion and with notice where required by applicable law. If you need mobile service while traveling internationally, you acknowledge and agree you will need to obtain a separate international eSIM or other arrangement.

Service features and limits, including data, hotspot, tethering, video streaming, roaming, network management, and coverage, are governed by the information disclosed and agreed to during enrollment and the Gigs' End User Service Agreement. Service availability, performance, speed, latency, and compatibility may vary based on your plan, location, device, coverage area, roaming partner, network conditions, or congestion.

II. Eligibility

To enroll in and maintain Cash App Mobile, you must:

  • Be at least 18 years of age;

  • Be a resident of one of the 50 United States or the District of Columbia. 

  • Have a Cash App account in good standing that has passed Cash App's identity verification and meets Cash App's account, activity, and risk eligibility requirements for Cash App Mobile;

  • Use an eSIM-capable mobile device that is compatible with Gigs' underlying network and is unlocked or otherwise eligible for service;

  • Maintain a valid email address on your Cash App account, in addition to a working phone number, push-notification channel, and current postal address; and

  • Meet any other eligibility requirements that Cash App or Gigs applies at the time of enrollment.

Cash App Mobile is not available to every customer. Cash App may add or change eligibility requirements at any time, and will provide notice where required by applicable law.

III. Enrollment

To enroll into Cash App Mobile you will need to activate an eSIM on a compatible device. Cash App Mobile is delivered exclusively via eSIM. To activate, install, or transfer Cash App Mobile, you need a compatible, unlocked device and a stable internet connection. Activation or transfer may take time. When you enroll, you may either transfer an existing phone number to Cash App Mobile or have a new number assigned. Not all numbers are transferable, and number transfers may not be immediate. Gigs' End User Service Agreement governs the underlying telecom requirements for device compatibility, eSIM provisioning, activation, transfer, and number portability. Gigs, not Cash App, is responsible for eSIM activation or device compatibility checks. 

IV. Billing, Payment, and Authorization

(a) Prices and Billing. The monthly price for Cash App Mobile is shown to you when you enroll.  This price includes all taxes and fees, including any surcharges charged by Gigs. Gigs is responsible for identifying, itemizing, calculating, and remitting all telecom taxes, fees, and surcharges as the carrier of record. Cash App acts as the billing agent and payment facilitator and collects payment on Gigs' behalf. An itemized breakdown of the taxes and fees included in your monthly price, as well as past statements, shall be provided by Gigs and made available through Cash App, and can be found in the billing section of the Cash App Mobile experience within Cash App.

Your enrollment in Cash App Mobile automatically renews each month on the same calendar day that you first enrolled in Cash App Mobile. Cash App Mobile is billed monthly on the same calendar day each month on your renewal date (“Due Date”). If your renewal date does not exist in a given month – for example, if you enroll on the 31st and the next month has only 30 days – your plan renews on the last day of that month. 

(b) Payment & Renewal Terms. Cash App Mobile is a month-to-month service that automatically renews upon successful payment. Your account will be charged the current rate at the time of enrollment and at the rate enforced on each Due Date thereafter. When you first enroll into Cash App Mobile, you authorize us to debit the payment method(s) pursuant to the instructions you provide during enrollment. Payment for Cash App Mobile can be made manually or automatically using recurring payments authorized to be made or after your Due Date (“Auto Pay”). If you have authorized recurring payments via Auto Pay, you authorize us to debit your account(s) pursuant to the authorization instructions you provide us during enrollment. You acknowledge and agree that, if you authorize us to debit your Cash App Balance, as well as an externally linked instrument (such as a debit card or another eligible payment method made available), your acknowledge and agree Cash App will first attempt to debit your Cash App Balance for the full amount due on your Due Date, before attempting to debit an external payment method. If payment from your Cash App Balance fails for any reason and you have not cancelled your prior authorization for Cash App to debit an externally linked payment method, you also authorize Cash App to debit your externally linked instrument as a back-up payment method. 

If you are enrolled in Auto Pay and there is no successful payment on your Due Date, you authorize Cash App to retry debiting your authorized payment method or methods on the 1st, 3rd, and 5th calendar days after the Due Date. You can find a copy of your recurring payment authorization in the Billing section of the Cash App Mobile experience within Cash App. This authorization continues until you cancel Cash App Mobile, turn off Auto Pay, or otherwise revoke the authorization. If you are not enrolled in Auto Pay, you agree it is your responsibility to manually pay your bill by the Due Date. 

(c) Right to Stop Payment. To cancel your authorization or request a stop payment for scheduled Auto Pay transfers to Cash App Mobile, or otherwise modify your selection for payment methods, you may cancel scheduled payments in Billing section of the Cash App Mobile homepage within Cash App, contact us through Cash App Support, or call us at (800) 969-1940 for assistance. We will attempt to stop or cancel any transfer ahead of the scheduled date, but we may not be able to stop a transfer if your request is received within three Business Days of the scheduled transfer. If you turn off Auto Pay or otherwise stop one or more payments, you are responsible for manually paying the amount due by the Due Date to avoid service disruptions.

(d) Missed payments. If your payment is not made by the Due Date, you acknowledge and agree we may reduce, restrict, degrade, or interrupt your service, including but not limited to throttling your data or disallowing hotspot and/or roaming coverage. If you fail to remedy any missed payment, we may also suspend or terminate your Cash App Mobile plan, end your service and the carrier or network provider may release your Cash App Mobile telephone number after a certain period. Failure to pay amounts due does not relieve you of any unpaid balance for service already provided. For a more complete description of your service and any exceptions, see the Gigs' End User Service Agreement.

(e) Disputes. If you discover any error or unauthorized transaction, as defined by Regulation E, or otherwise wish to file a dispute regarding Cash App Mobile, see the Cash App Terms for instructions and other important information. Disputes about charges, refunds, or other issues involving Cash App's role in Cash App Mobile are governed by Section XII of the Cash App Terms.

V. Offers and Benefits

From time to time we may make promotional offers available to new or existing Cash App Mobile customers. Promotional benefits may include a free or discounted Cash App Mobile service period, additional service features, or benefits related to other Cash App programs, such as eligibility, qualifying spend, or preferred treatment. The specific terms of any promotional offer, including its eligibility, length, conversion date, post-promotion price, and any cross-product benefit, will be presented to you at the time of the offer. Additional terms may apply to any promotional offer or benefit. We may modify, suspend, withdraw, or discontinue promotional offers or benefits, with notice where required by applicable law.

If your offer includes a free or discounted Cash App Mobile service period, your plan will automatically continue at the regular monthly price after the promotion ends, charged to the payment method or methods authorized under these Cash App Mobile Terms. To avoid the post-promotion charge, you must cancel your Cash App Mobile plan in Cash App settings before the promotion ends or before your next Due Date, as applicable.

VI. Cancellation

You may cancel your Cash App Mobile plan at any time in the app or by calling us at the number listed below. Once you open your Cash App Mobile plan, the agreement continues until the service is cancelled by you, the Company, or Gigs. There are no cancellation fees. If you cancel, your service will continue through the end of the current paid billing cycle, after which your service will end and your Cash App Mobile telephone number may be released by Gigs. You will not receive a prorated refund of the monthly fee for the cycle in which you cancel.

You may transfer your Cash App Mobile number to another carrier at any time. To do so, locate your account number and transfer PIN in Cash App settings and provide them to your new carrier, who will initiate the transfer. Once the transfer to another carrier completes, your Cash App Mobile plan ends automatically. You will not be charged a transfer fee or cancellation fee.

Except as required by applicable law or otherwise outlined in these Cash App Mobile Terms or the Cash App Terms, Cash App Mobile payments are non-refundable and are not prorated. Any voluntary refund, service credit, or other remediation is provided at our discretion and does not create a right to future refunds, credits, or remediation. If you want to keep your Cash App Mobile telephone number after cancellation, you should transfer it to another carrier before the end of your paid cycle.

VII. Acceptable Use

Cash App Mobile is for the personal, non-commercial use of the Cash App account holder enrolled in the plan. You must comply with the Cash App Acceptable Use Policy and Gigs' Acceptable Use Policy. Cash App may suspend or terminate your plan if it is determined, in our sole discretion, that you have misused Cash App Mobile or violated Cash App’s Acceptable Use Policy. 

VIII. Communications

(a) Text messages and other communications. The TCPA, electronic communications, and contact-information provisions of the Cash App Terms continue to apply to your Cash App Mobile telephone number, your email address, and your other contact information on file with Cash App. Your Cash App Mobile telephone number is part of your Cash App contact information and may be used by Cash App, our affiliates, and our service providers for any communication purpose covered by your consent under the Cash App Terms of Service, including communications unrelated to Cash App Mobile. Nothing in these Cash App Mobile Terms is intended to limit, narrow, or replace any consent you have given under the Cash App Terms. By enrolling in Cash App Mobile, you also consent to receive operational, transactional, and service-related communications about Cash App Mobile by email, text message (including SMS and MMS), push notification, in-app message, and, where you have provided a number, via automated calls or messages or by prerecorded voice calls. These communications may include billing notices, payment retries, fee or change notices, regulatory disclosures, security and fraud alerts, port-out and SIM-swap verifications, service-related messages, payment and billing communications, and other operational communications related to this service. Standard messaging and data rates may apply if a message is delivered to a phone number that is not on Cash App Mobile. 

(b) Electronic communications. To use Cash App Mobile, you must maintain at all times a valid email address on your Cash App account. If we cannot reach you through your email or other available channels, we may suspend or terminate your Cash App Mobile plan, with notice where required by applicable law. You agree that we may deliver all notices, disclosures, and other communications about Cash App Mobile electronically through one or more of the channels above, and that electronic delivery satisfies any requirement that those communications be in writing. As a reminder, your separate consent under the Cash App E-Sign Consent applies to this service as well.

(c) Keep your information current. You agree you are responsible for keeping your contact information current in your Cash App account, including your primary postal address and primary phone number if they change.

IX. Contact Us

Cash App is your point of contact for support, account management, and complaints about Cash App Mobile. You can reach Cash App support through the in-app help center, online at cash.app/help, by phone at 1-800-969-1940, or by mail at Cash App, 1955 Broadway, Suite 600, Oakland, CA 94612. The support channels in the Cash App Terms also apply to your use of Cash App Mobile. For issues relating to the underlying telecommunications service, Cash App may coordinate with Gigs as needed. Gigs' End User Service Agreement describes Gigs' role in providing the underlying telecommunications service and the telecom-service terms that apply to your Service Plan.

X. Suspension and Termination

We may restrict, suspend, or terminate your Cash App Mobile service if you fail to pay amounts when due, if you no longer meet Cash App Mobile eligibility requirements, or if any of the following occur:

  • Termination, suspension, or other restriction of your Cash App account,

  • Suspected fraud, account takeover, identity verification failure, or other security event,

  • Violation of the Cash App Terms, these Cash App Mobile Terms, the Cash App Acceptable Use Policy, or Gigs' Acceptable Use Policy,

  • Gigs or the underlying network provider discontinues or restricts service to your line, or

  • We determine that restriction, suspension, or termination is required by applicable law or by a governmental, regulatory, or law-enforcement request.

Termination does not relieve you of any unpaid balance for Cash App Mobile service already provided and, except as required by applicable law or otherwise outlined in these Cash App Mobile Terms or the Cash App Terms of Service, does not entitle you to a prorated refund of the current paid cycle.

XI. Effect of Closing Your Cash App Account

Cash App Mobile is tied to your Cash App account. If you close your Cash App account, your Cash App Mobile plan will continue through the end of the current paid cycle, after which your service and your Cash App Mobile telephone number will be released by Gigs. Before closing your Cash App account, you are responsible for transferring your Cash App Mobile number to another carrier if you want to keep it. Closing your Cash App account does not, by itself, entitle you to a prorated refund.

XII. Lost or Stolen Device

You are responsible for promptly reporting a lost or stolen device to Cash App. You can do so by contacting Cash App Support through the in-app help center or by calling 1-800-969-1940. Once reported, Cash App will work with Gigs as needed to suspend service to your device. You may remain responsible for charges incurred before you reported the loss or theft, except as provided by applicable law.

XIII. Privacy

The Cash App Privacy Notice governs how Cash App collects, uses, and shares your information for the Cash App billing, account, and support experience for Cash App Mobile. Gigs' Privacy Policy, governs how Gigs collects, uses, and shares your information for the underlying telecom service, including any Customer Proprietary Network Information (“CPNI”). To provide, manage, bill, support, secure, and troubleshoot Cash App Mobile, Cash App and Gigs may share information about you with each other and with their respective service providers, including contact information, identity-verification status, eligibility information, payment status, billing details, service status, device and eSIM information, number-transfer information, support information, and fraud and risk signals. Cash App may receive mobile-service information from Gigs, including any CPNI, only as needed to provide, bill, support, secure, and administer Cash App Mobile. Cash App will not use CPNI for unrelated marketing unless permitted by applicable law and any required consent has been obtained. Gigs is responsible for the CPNI obligations applicable to Gigs as carrier of record. 

XIV. Limitation of Liability

(a) Cash App role. The Limitation of Liability provisions of the Cash App Terms apply to your use of Cash App Mobile and to any claim arising out of or related to these Cash App Mobile Terms or Cash App's role in Cash App Mobile, and are incorporated into these Cash App Mobile Terms by reference.

(b) Telecom service. Except for any consequences imposed as a result of your nonpayment, Cash App is not responsible or liable for any aspect of the underlying telecom service, including network coverage, network performance or speed, dropped or failed calls, message-delivery delays or failures, the availability or routing of 911 or other emergency services, port-in or port-out delays or failures, device compatibility, eSIM provisioning, or any other carrier-side function. Those matters are Gigs' responsibility as carrier of record and are governed by Gigs' separately presented terms.